What Is a Tech Support Scam?

Tech support scams are when scammers trick people into believing their computer, phone, tablet or even their printer has an issue that requires technical support to fix it. Scammers will ask to connect to the computer remotely to identify the problem. Oftentimes, scammers will pretend they work for a company you’re familiar with to gain your trust. The scammer then offers to fix the problem for a fee, but in reality, does not fix anything and only steals the victim’s money, sometimes threatening to lock the user out of their computer if they do not pay.

6 Tips to Protect Yourself From a Tech Support Scam

Scammers seek you out. Do not trust unexpected phone calls, emails, pop-up messages or texts that claim to be from tech support employees using urgent messaging especially when they ask to be paid for their services


Do not turn over control of your computer to someone who contacts you unexpectedly


Never provide personal or financial information to anyone you do not know


Hang up and contact a reputable tech support company directly


Keep your computer and all your device’s software updated with antivirus software


Complete frequent scans with your antivirus software

What To Do If You Are a Victim of Tech Support Fraud
  1. Disconnect your computer or device from the internet and scan your computer with reputable antivirus software, 
  2. Reset passwords to any accounts with sensitive information (e.g., email, bank accounts, social media), 
  3. Alert your bank and/or credit card company that your account may have been compromised and monitor your accounts for suspicious activity, and 
  4. Report your incident to an organization such as the Federal Trade Commission at ftc.gov/complaint or 1-877-FTC-HELP
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